How is the product shipped?
Every Framecraft Gallery product arrives fully assembled and is wrapped in multiple layers of bubble wrap, covered in a protective cardboard sheet, and packed in a durable cardboard box. Ready to hang straight out of the box with a sawtooth hanger included.
How does Framecraft Gallery's product pricing work?
Framecraft Gallery uses transparent fixed pricing with no hidden fees. Every product page shows the exact cost, including shipping, so what you see in the product listing is the final price you will pay, arrived on your doorstep ready to hang on your wall.
What happens if a Framecraft Gallery order arrives damaged?
If a product arrives damaged, the customer should provide photo evidence and submit the claim via email to shop@framecraftgallery.com. Framecraft Gallery evaluates the issue, and approved claims are reprinted and reshipped.
How long does Framecraft Gallery production take?
Production time is typically 2-5 business days for both Stretched Canvas and Framed Canvas products. After production, shipping time depends on the destination and shipping method.
Where does Framecraft Gallery print and ship from?
Framecraft Gallery prints and ships orders from production facilities selected based on the customer's delivery location. Orders are produced, quality-checked, and shipped directly to the end customer.
Do you offer different sizes and formats for wall art products?
Yes. All wall art products are available in multiple sizes and materials, from 60cm x 20cm to large gallery-style canvases 60cm x 120cm.
Does Framecraft Gallery provide tracking and shipping updates?
Yes. As soon as an order is shipped, tracking information is automatically sent to our customers via email.
How are art prints packaged and shipped?
Each art print is carefully packaged using durable materials to prevent bends, creases, or moisture damage. Your work arrives safely, whether shipped across the country or overseas.
Are there any customs fees applied to end customers?
Typically, we handle shipping in a way that avoids additional customs fees for the end customer. However, in rare cases, customs authorities may re-evaluate the package and impose additional fees.
What printing technology is used in Framecraft Gallery wall art?
Printer: Epson SureColor SC-S80610, 9 colours, 12 passes
Ink: Epson UltraChrome GS3, Eco-Solvent
Inner wooden frame: 0.75 inch (19mm) thick, locally grown pine
Canvas: 300 g/m², 99% cotton, 1% polyester
Decorative frame: floating, premium black wood finish
B1 fire resistance rating, PVC free
What is the quality control process for Framecraft Gallery wall art?
Every piece is handmade, with production specialists inspecting quality at every step, during printing, stretching, framing, and packing. This ensures every framed canvas is sent out in perfect condition. 100% customer satisfaction is our goal.